We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items. 

IMPORTANT NOTE:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. We only replace items if they are defective or damaged.
Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!

REFUNDS (IF APPLICABLE)
Method of refund:  All refunds will be credited to your original form of payment.
Product condition: the item be like new in order to return
Refund contact info: send email to  [email protected]
Charges : The customer need to pay return shipping
Time : 14 business days

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.

WHEN WILL I RECEIVE MY REFUND?
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us

 Lost Orders

If your order is deemed ‘lost’ by our shipping carrier, we will dispatch a replacement to you at our expense or offer you a full refund.

Order Modifications or Cancellation

You cannot modify or cancel your order on your end. After your order has been placed, you have 6 hours to contact us and request order modifications (such as a size/color/address change) or cancellation. After 6 hours, your order will have been put into production and can no longer be modified.

We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

Please read our return and refund details carefully. 

Your return request email must include:
– Order number
– Item Name: Variant, Quantity & Color
– Reason for return
– Photos of the merchandise you wish to return

Once your request has been approved, you will receive an email having Return Merchandise Authorization number.

The RMA number must be printed clearly on outside of the carton, and all products must be securely protected in double packaging.

If the RMA number is not visible, the shipment may be refused.
If shipping labels are placed on the package, and/or RMA numbers written on the Vendor’s boxes, the Product will not be in resalable condition, and, in turn, will not be eligible for return.
All original packaging and materials, including all parts, accessories and instruction manuals from the Vendor must be returned with the product.
Failure to comply with these requirements may result in chargebacks, penalties, and/or other fees to Customer, up to and including denial of RMA credit.

Merchandise must be shipped back within 2 DAYS of receiving approval along with RMA#. If you do not ship within the 2 day period, your return will be cancelled. ABSOLUTELY NO EXCEPTIONS WILL BE MADE.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We may also consider offering you gift card of full/certain value and discretion of issuing a gift card will be solely ours. Remember, there is 20% re-stocking, handling & processing fees applicable to all approved refunds and also shipping costs are non-refundable.

Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition and in original packing only. The customer will also be responsible for the return shipping cost.

Refused Delivery: Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery.

Defective Items: A customer must return merchandise at their expense within 3 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to us. Please ask for return shipping address.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items or items under clearance cannot be refunded or exchanged.

Please look at the sizes of the Clothing or Shoes items etc. Sizes usually fits smaller than usual. Please ask us for size info, if not mentioned with an item. We won’t be able to issue you refund or exchange, if it is a size based issue on any product or any other issue which doesn’t govern our refund policy.

Reconditioned or Refurbished items
Unfortunately, we won’t be able to exchange or refund Reconditioned or Refurbished items. Reconditioned or Refurbished items are at final sale.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and ask us for return address. There will be 20% re-stocking, handling & order re-processing fees applicable to all approved exchanges and shipping costs are non-refundable and will be borne by the customers.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certif

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