Returns & Refund Policy

At eagleblack, every tee is made to order. We stand behind print quality, fit, and service—and we keep returns straightforward, transparent, and fair.

1) Return Window (30 Days)

  • You may return or exchange within 30 days of delivery (per the carrier’s delivered scan).

  • After 30 days, we’re unable to accept returns or exchanges.

2) Eligibility for Returns & Exchanges

Returned tees must be:

  • Unworn, unwashed, unaltered, free of odors, stains, pet hair, or deodorant marks.

  • In original condition with tags (if provided) and protective packaging.

  • Accompanied by the order number and checkout email.

Because our tees are made-to-order, please check the size guide before purchasing. If the size isn’t right, we’re happy to help with an exchange (see Section 8).

3) How to Return or Exchange a Tee

We coordinate returns via email to route your parcel correctly and speed up processing.

  1. Email contact@eagleblack.net with subject: Return/Exchange – Order #12345.

  2. Include:

    • Order number

    • Item(s) you wish to return or exchange

    • Reason for return (see Section 9)

    • Photos if your item arrived damaged/defective (see Section 7)

  3. We’ll reply with step-by-step instructions and the return address.

    • Please do not send items back to the address on your shipping label or to our business address below; returns sent without email coordination may be delayed.

Return method: mail-in only (no in-person returns).

4) Conditions for Return (Quality Check)

  • Items showing wear, washing, strong scents, or damage not due to transit/production may be declined or partially refunded at our discretion.

  • Minor color or print variations can occur across screens and production runs; such differences are not considered defects.

5) Return Shipping Costs

  • Our error (wrong item, misprint, damaged/defective on arrival): we cover return shipping or provide a prepaid label and replace/refund at no cost.

  • Preference-based returns (change of mind, wrong size ordered, color preference): customer pays return shipping.

  • Original shipping fees are non-refundable unless the return is due to our error.

6) Refunds

  • After your return is received and approved, we initiate the refund to your original payment method.

  • Posting times: typically 3–5 business days via Stripe or PayPal (your bank/payment provider controls the exact posting timeline).

  • For partial returns, any order-level discounts may be recalculated based on the items kept.

  • If a parcel is refused/undeliverable and returned to us, we’ll refund the tee price once received (original shipping non-refundable unless our error).

7) Damaged or Defective Tees

If your tee arrives damaged, misprinted, or otherwise defective:

  • Email contact@eagleblack.net within 30 days of delivery with photos showing the issue and the outer packaging if transit-damaged.

  • We will replace the tee or refund you—your choice—at no cost, including return shipping if we need the item back.

8) Exchange Policy (Size/Color of Same Design)

  • Fastest option: place a new order for the correct size/color and return the original for refund once approved.

  • Or, request a direct exchange via email; we’ll produce the new tee after your return has been accepted in our system.

  • Exchange shipping follows Section 5 (we cover shipping only if the issue was our fault).

9) Reason for Return (Helps Us Improve)

Common reasons include:

  • Doesn’t fit as expected

  • Changed my mind

  • Color/print preference

  • Ordered by mistake

  • Arrived damaged/defective

  • Wrong item received

10) Non-Returnable Items

  • We do not offer final-sale products and do not sell gift cards.

  • All tees are generally eligible under this policy, subject to Sections 2 and 4.

11) Order Cancellation

Production starts quickly to keep delivery times short.

  • You may request cancellation within 2 hours of placing your order by emailing contact@eagleblack.net with subject: Cancel – Order #12345.

  • If production has begun, cancellation may not be possible. In that case, you can use the 30-day return after delivery (Sections 1–5 apply).

12) Restocking Fee

  • No restocking fees.

13) Fair Use

To protect a generous policy for everyone, we may limit returns in cases of:

  • Unusual return patterns or significant wear/use,

  • Repeated claims inconsistent with delivery records, or

  • Suspected misuse of the policy.

14) Contact Us

Company Name:Altamont Pharmaceutical Holdings, LLC

Address: 3031 Tisch WaySan Jose, CA 95128, United States

Email: contact@eagleblack.net

Phone: +1 (408) 479-7842

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days