Shipping Policy

At eagleblack, every tee is printed to order and shipped with transparent timelines, predictable costs, and full USPS tracking. This page explains where we ship, how long it takes, what it costs, and what to do if anything goes wrong—so you can shop with confidence.

1) Service Scope — Where We Ship

  • Products: Made-to-order T-shirts (print-on-demand).

  • Service area: United States only (all 50 states).

  • Not supported: We do not ship to PO Boxes, APO/FPO/DPO military addresses, U.S. territories, international destinations, or freight forwarders.

  • No in-person pickup. Orders are fulfilled and dispatched via USPS; there is no public collection point.

2) Order Processing (Production + Prep)

  • Processing time: 1–2 business days, Monday–Friday, 8:00 AM–6:00 PM Pacific Time (PT).

  • Order cut-off: Orders confirmed by 6:00 PM PT (Mon–Fri) start processing the same business day. Orders after cut-off or on weekends/holidays start the next business day.

  • Verification holds: If we need to confirm payment or address, processing begins after verification (we’ll email you promptly).

3) Carrier & Transit Times

  • Carrier: USPS (United States Postal Service).

  • Estimated transit: 5–7 business days after USPS accepts the parcel.

  • Business days: Monday–Friday; federal holidays do not count as transit days.

  • Note: Transit times are estimates, not guarantees. Weather, network congestion, or peak season can add a few days.

4) Shipping Rates (Simple & Predictable)

  • Free Shipping on merchandise subtotal ≥ $199 (applied automatically at checkout).

  • Flat $7.99 shipping on merchandise subtotal < $199.

  • One fee covers the entire order shipped together. If split shipments are needed for speed or availability, you won’t pay extra.

5) How We Calculate Shipping Fees

  • We use a single flat rate under $199 and free shipping at/above $199—no zone surcharges or hidden handling.

  • Thresholds/fees are based on merchandise subtotal (before any taxes/credits).

6) Tracking & Notifications

  • You’ll receive a shipping confirmation email with a USPS tracking link when the label is created.

  • “Label created” means queued for USPS hand-off; the first scan typically appears within 24 hours.

  • If tracking doesn’t update for >48 business hours, email contact@eagleblack.net and we’ll escalate with USPS.

7) Address Accuracy & Changes

  • Please confirm street, unit/apartment, city, state, ZIP at checkout.

  • Change requests: Email contact@eagleblack.net within 2 hours of ordering (and before the 6:00 PM PT cut-off) with subject “Address Change – Order #12345.”

  • After dispatch, we cannot reroute packages. If an address issue causes return-to-sender, we can reship (additional postage) or refund the items on receipt (original shipping non-refundable unless our error).

8) Delivery Problems (Missing, Mis-Scanned, or “Delivered” but Not Received)

If tracking shows Delivered but you can’t find the parcel:

  1. Check mailbox, porch, side/back doors, building mailroom, and with neighbors.

  2. Look for a USPS notice about a hold or attempted delivery.

  3. Allow 24 hours for a possible early “delivered” scan.

  4. Still missing? Email contact@eagleblack.net within 7 days with your order number and tracking link.

    • We’ll open a USPS inquiry and guide next steps.

    • For higher-value reshipments we may add signature confirmation at no extra cost.

9) Damaged or Lost in Transit

  • Damaged on arrival: Email photos of the tee and the outer packaging to contact@eagleblack.net within 7 days of delivery. We’ll replace or refund—your call.

  • Lost in transit: If tracking shows no movement for 10 consecutive business days, we’ll investigate with USPS. Once confirmed lost, we’ll reship or refund promptly.

  • Issue resolution time: Typically 5–7 business days after we receive complete details.

10) Handling Charges

  • No handling fees. Your shipping charge (if any) is postage only.

11) Taxes & Currency (Transparency)

  • We do not charge sales tax at checkout on orders placed at eagleblack.com.

    • Where applicable, customers may be responsible for reporting/remitting use tax directly to their state.

  • All prices and payments are in USD.

12) Delays, Material Shortages & Out-of-Stock Blanks

Our tees are made to order. If a specific blank (size/color) is temporarily unavailable, we will email you with options:

  • Wait for restock (with an ETA),

  • Switch to a comparable color/size (if available), or

  • Cancel the affected item(s) for a full refund.
    During severe weather or peak seasons, we’ll post a site banner and/or email updated timelines.

13) Multi-Package Shipments

  • Most orders ship in one parcel. If we split an order, you’ll receive separate tracking numbers—and you won’t pay extra shipping.

14) Signature & Secure Delivery

  • Signature not required by default. For orders $250+, we may add signature confirmation at our discretion to protect your delivery (no extra cost).

  • For gated communities or multi-unit buildings, include gate codes and unit numbers to prevent carrier returns.

15) Sustainability & Packaging

  • We use right-sized poly mailers or cartons to protect your tee and reduce waste. Multiple items are consolidated when practical.

16) Returns & Exchanges — Shipping Notes

  • Original shipping fees are non-refundable unless the return is due to our error.

  • Preference-based returns (e.g., size/color change-of-mind) are accepted under our 30-day policy; return postage is paid by the customer.

  • If we misprint or the product arrives defective, we cover return shipping or send a replacement at no cost.

  • See our Returns & Refund Policy for full details.

17) Refused, Undeliverable, or Unclaimed Parcels

  • If a package is refused, unclaimed, or returned due to an address issue, we’ll refund the merchandise when it reaches us (original shipping is non-refundable unless our error). Reshipments can be arranged for the actual postage cost.

18) Fraud Screening & Order Holds

  • Orders that trigger security checks (mismatched billing/shipping, high value, etc.) may be briefly held for verification. We’ll contact you immediately; once cleared, your order resumes normal processing.

19) Need Help?

Company Name:Altamont Pharmaceutical Holdings, LLC

Address: 3031 Tisch WaySan Jose, CA 95128, United States

Email: contact@eagleblack.net

Phone: +1 (408) 479-7842

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days